Last updated: February 13, 2026
At Doréve Luxury, we want you to be completely satisfied with your purchase. Try your Cloudfaser™ Pillow for up to 120 days from delivery. If it isn't right for you, you can return it for a full refund.
We stand behind our products because we believe in their quality. If you're not sleeping better within 120 days, we'll make it right.
The 120-day trial is subject to the return eligibility conditions and inspection requirements listed in this policy.
We offer refunds for the following circumstances:
Returned pillows are sanitized and either donated or refurbished to minimize waste.
To request a return, please follow these steps:
Important: Do not send returns to our headquarters address. We will provide you with the correct return address when your return is authorized.
Important: Refused deliveries or returns sent without authorization cannot be refunded, as we cannot verify or track unauthorized packages. Always request an RMA number before shipping.
Return Shipping Costs
For US & International Orders:
- Damaged or defective products: We cover return shipping at no cost to you (after verification by our support team based on submitted photo/video evidence)
- Wrong item shipped: We cover return shipping at no cost to you
- Change of mind returns: Customer is responsible for return shipping costs
- Items not received: Fully covered by us
For EU & UK Orders:
- All returns (including change of mind): We cover return shipping
- 14-day cooling-off period applies per EU/UK consumer protection laws
We will provide a prepaid return label for all eligible covered returns (damaged, defective, or wrong items). For change-of-mind returns in the US/International, customers arrange and pay for return shipping.
Note: For damaged or defective products, please include photos or video evidence with your return request so we can verify the issue and expedite your prepaid label.
Once we receive your returned item, we will:
Please ensure that the returned product is in acceptable condition as described above.
Refunds are only issued after the returned item is received and inspected. Items that do not meet the return eligibility requirements may be denied or subject to a partial refund.
Refunds will be processed using the same payment method used for the original purchase:
Please note that it may take additional time for your bank or credit card company to process the refund to your account. If 15 business days have passed since approval without receiving your refund, please contact us.
Please inspect your order upon arrival and contact us immediately if:
In-transit loss or damage (before delivery): Fully covered by us. We will send a replacement or issue a full refund at no additional cost to you.
Stolen packages: If tracking shows delivered but you didn't receive it, please file a claim with the carrier first. Contact us and we'll work with you to find a resolution.
The following items are not eligible for refunds:
Sale items follow the same 120-day policy unless stated otherwise at the time of purchase.
We currently do not offer direct exchanges. If you need a different item:
This ensures you get your new item as quickly as possible.
If you haven't received your refund after 15 business days:
For orders delivered in the UK or EU, you have additional rights under consumer protection laws:
These rights are in addition to our 120-day trial period.
Your Cloudfaser™ Pillow is covered against manufacturing defects for 24 months under normal use.
What's Covered:
What's NOT Covered:
Warranty Remedies:
To Start a Warranty Claim: Email support@doreveluxury.com with:
If you have any questions about our Return and Refund Policy, please contact us:
MP Ecommerce LLC | 30 N Gould St Ste. N, Sheridan, WY 82801, USA