Shipping policy

SHIPPING POLICY

Last updated: January 1, 2026

Introduction

At Doréve Luxury, we aim to provide clear and transparent shipping information so customers know exactly what to expect when placing an order. We ship worldwide with a focus on providing excellent service to our customers in the United States and Canada.

Order Processing Time

  • Orders are processed within 1-2 business days
  • Orders placed after 3 PM CET, on weekends, or on holidays will be processed the next business day
  • During peak seasons (holidays, sales events), processing may take an additional 1-2 business days
  • You will receive an email confirmation when your order has been processed and shipped

Shipping & Delivery Times

Destination Estimated Delivery Time
United States 8-10 business days after processing
Canada 9-14 business days after processing
European Union 3-7 business days after processing
United Kingdom 7-12 business days after processing
Rest of World 10-20 business days after processing

Please Note:

  • Delivery times are estimates and may vary depending on location, carrier performance, customs processing, and external factors
  • Business days do not include weekends or public holidays
  • Rural or remote areas may experience longer delivery times
  • Final-mile delivery in the U.S. is typically handled by USPS

Shipping Rates

United States & Canada

Order Value Shipping Cost
$65 and above FREE SHIPPING
Under $65 Calculated at checkout

Rest of World

Shipping rates for international orders are calculated at checkout based on destination and package weight.

Free Shipping Offer

We offer FREE SHIPPING on all orders of $65 or more to the United States and Canada!

  • Free shipping is automatically applied at checkout
  • No coupon code required
  • Applies to standard shipping only
  • Cannot be combined with expedited shipping options

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please Note:

  • Tracking updates may take 24-72 hours to appear after dispatch
  • International tracking may have limited visibility once the package enters your country
  • If tracking hasn't updated in 7+ days, please contact us

How to Track Your Order:

  1. Click the tracking link in your shipping confirmation email
  2. Or visit our website and go to "Track Order"
  3. Enter your order number and email address

Shipping Carriers

We partner with reliable shipping carriers to ensure your order arrives safely:

  • United States: USPS, UPS, FedEx
  • Canada: Canada Post, UPS
  • International: DHL, FedEx, local postal services

The specific carrier used will depend on your location and the shipping method selected.

Lost, Stolen, or Damaged Packages

We want you to receive your order in perfect condition. If something goes wrong, we're here to help.

Damaged Packages

If your order arrives damaged:

  1. Take photos of the damaged packaging and product
  2. Contact us within 7 days of delivery at support@doreveluxury.com
  3. Include your order number and photos
  4. We will send a replacement or issue a refund

Lost Packages

If your tracking shows delivered but you haven't received it:

  1. Check with neighbors and around your delivery location
  2. Contact your local carrier to file a claim
  3. Contact us if the package is still missing after 48 hours

In-transit loss or damage (before delivery confirmation): Fully covered by us. We will resend your order or issue a full refund.

Stolen Packages

If your package was confirmed delivered but stolen:

  1. File a police report (if required by your local carrier)
  2. File a claim with the shipping carrier
  3. Contact us - we'll work with you to find a resolution

Customs & Import Duties

International Orders (Outside US & Canada)

International orders may be subject to:

  • Customs fees
  • Import duties
  • Taxes
  • Brokerage fees

Important:

  • These charges are the responsibility of the customer
  • Fees vary by country and are determined by your local customs authority
  • Doréve Luxury has no control over these charges and cannot predict their amount
  • We do not collect these fees at checkout - they will be collected upon delivery

Tip: Check with your local customs office before ordering to understand potential fees.

Incorrect Address

Customers are responsible for providing accurate shipping information.

  • Please double-check your address before completing your order
  • We are not responsible for orders delivered to an incorrect address entered at checkout
  • If you notice an error after placing your order, contact us immediately at support@doreveluxury.com
  • Address changes may not be possible once the order has shipped

Returned Due to Incorrect Address

If a package is returned to us due to an incorrect address:

  • We will contact you to confirm the correct address
  • Re-shipping fees may apply
  • Or you may request a refund (original shipping cost will be deducted)

P.O. Box Delivery

We can ship to P.O. Boxes via USPS for U.S. customers. Please note:

  • Some carriers (UPS, FedEx) cannot deliver to P.O. Boxes
  • If your order requires a carrier that cannot deliver to P.O. Boxes, we will contact you

Order Changes & Cancellations

Before Shipping

  • Contact us immediately at support@doreveluxury.com
  • We will do our best to accommodate changes
  • Changes are not guaranteed once the order is in processing

After Shipping

  • Orders cannot be changed or cancelled once shipped
  • You may refuse delivery or return the item per our Return Policy

Shipping Delays

While we strive to deliver your order within the estimated timeframe, delays can occur due to:

  • High order volume during peak seasons
  • Carrier delays
  • Weather conditions
  • Customs processing for international orders
  • Global events affecting logistics

If your order is significantly delayed, please contact us and we'll investigate.

Contact Us

If you have any questions about shipping, please contact us:

support@doreveluxury.com

MP Ecommerce LLC | 30 N Gould St Ste. N, Sheridan, WY 82801, USA

https://doreveluxury.com

We typically respond within unter 24 hours.